Frequently Asked Questions
Orders & Shipping
We aim to process and dispatch all orders within one business day (Monday–Friday), excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
We offer complimentary standard shipping on all Australian orders over $100. For orders of $100 or less, shipping rates are calculated at checkout. All Australian orders are shipped with tracking via Australia Post.
Standard shipping within Australia generally takes approximately 3–5 business days after dispatch for metropolitan areas. Regional and remote deliveries may take an additional 1–5 business days.
These are estimated delivery times and may vary depending on Australia Post and your location.
Once your order is on its way, you’ll receive a dispatch confirmation email with your tracking number. You can follow your parcel’s journey through the Australia Post website.
If you need to make a change, please contact us as soon as possible with your order number. As we aim to dispatch orders promptly, changes or cancellations may not be possible once your order has been processed.
Please get in touch as soon as possible if you’ve made an error with your delivery details. While we’ll do our best to help, we cannot guarantee changes once your parcel has been dispatched.
Yes! We ship to selected international destinations, including New Zealand, the United Kingdom, the United States, Canada and several European countries.
Shipping rates are calculated at checkout. For a full list of destinations, please visit our Shipping page here.
International orders may be subject to customs duties, import taxes or other charges imposed by your country’s authorities. These charges are the customer’s responsibility and are not covered by Marla.
We recommend checking with your local customs authority before placing your order.
Returns & Exchanges
Of course. We want you to feel confident in your Marla swimwear.
Eligible full-priced items can be returned for a refund, exchange or online store credit. Items must be unworn, unwashed and in their original condition, with all tags, hygiene seals and original packaging intact.
Please try on swimwear over underwear to keep items eligible for return.
Please contact us to initiate your return within 7 days of receiving your order. Returns are subject to the timeframes and conditions outlined in our Returns & Exchanges Policy.
Yes. Customers are responsible for return postage on change-of-mind returns and exchanges, including the delivery costs of replacement items.
If your item is faulty, we’ll arrange an appropriate remedy, including applicable return shipping costs, in accordance with Australian Consumer Law.
Sale items and items purchased using promotional discounts are final sale for change-of-mind refunds. However, eligible items may be exchanged or returned for online store credit in accordance with our returns policy.
Full-priced items purchased using our 10% welcome discount remain eligible for a refund, exchange or online store credit.
Yes, provided your item meets our exchange conditions. Please contact us within the applicable return timeframe and let us know which size you’d prefer.
Exchanges are subject to stock availability, and customers are responsible for applicable return and replacement shipping costs.
We’re sorry if something isn’t quite right.
Please contact us with your order number, a description of the issue and photographs where possible. We’ll assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.
Sizing & Fit
Finding your perfect fit starts with our Size Guide. We recommend taking your bust, waist and hip measurements and comparing them with our sizing chart before purchasing.
If you’re unsure, get in touch and we’ll happily help you choose.
The best size can depend on the style, coverage and fit you prefer. If you’re between sizes, we recommend checking the measurements in our Size Guide or contacting us for personalised sizing advice.
Yes! Our Try Before You Buy service lets you experience selected Marla pieces at home before deciding what to keep. You can try up to four eligible items, with three days to try them once your order arrives.
Find out more on our Try Before You Buy page.
Try Before You Buy
Our Try Before You Buy service is designed to make shopping for swimwear online a little easier.
Simply select the Try Before You Buy option when shopping for eligible items. A temporary authorisation hold will be placed on your card for the order value, but you won’t be charged for the items at that stage. Once your order arrives, you’ll have three days to try everything on at home.
Then, through the Try with Mirra Customer Portal, let us know what you’d like to keep and what you’d like to return.
You’ll only be charged for the items you choose to keep after finalising your order through the customer portal. The initial pending authorisation is not a completed purchase charge.
Once you’ve completed your selections through the Try with Mirra Customer Portal, you can request a return. We’ll email you a prepaid return label. Items must be posted within three days of completing your order.
Please ensure all returned swimwear remains in its original, unworn condition, with tags and hygiene seals intact.
If you choose to return every item from your Try Before You Buy order, a $10 restocking fee applies.
For full details, please read our Try Before You Buy terms.
Our Swimwear & Care
Marla collections are created in intentionally limited quantities, with each collection inspired by its own story, muse or moment.
Once a style or colour sells out, we generally won’t restock it. It’s part of what makes every Marla piece special, designed to be loved for summers to come.
A little care goes a long way. We recommend gently hand washing your swimwear in cool water with a mild detergent after every wear, even if you haven’t been swimming.
Avoid bleach, fabric softeners, tumble drying, ironing and dry cleaning. Gently remove excess water without wringing and lay flat to dry in the shade.
Take care around rough surfaces, sunscreen, tanning oils and chlorinated water, as these can affect the fabric.
Our swimwear is thoughtfully designed in Australia and produced with selected manufacturing partners. We focus on quality, considered design and creating pieces you’ll return to summer after summer.
Marla is inspired by memories, places and the feeling of summer. Rather than following trends, we create small, considered collections designed to feel personal, distinctive and timeless.
Every collection has a story. Every piece is made for memories still to come. Discover more about Our Story.
Payments, Discounts & Customer Care
Available payment methods are displayed at checkout, including Afterpay for eligible purchases.
Yes! Afterpay allows eligible customers to split their purchase into four fortnightly instalments, subject to Afterpay’s approval and terms.
Simply select Afterpay at checkout and follow the prompts.
Yes. Purchases made using Afterpay are subject to our standard Returns & Exchanges Policy. If your order is eligible for a refund, it will be processed through Afterpay according to their terms.
TYes! Sign up to Marla Moments and receive 10% off your first order. You’ll also be the first to hear about new collections, special releases and a little more from Marla’s world.
Discount eligibility and exclusions may apply.
Discount codes are subject to the terms of each promotion and may not be combined with other offers unless specifically stated.
We’re always happy to help.
Whether you need sizing advice, have a question about your order or simply want to say hello, you can reach us through our Contact Us page. We aim to respond to all enquiries within one business day.
Still have a question? We’d love to help. Get in touch with Marla at customercare@marlaswim.com
